GenAI has permeated everyday life. The go-to answer for millions of people faced with any number of different tasks. So why does it have such a basic monochrome interface? Open a browser or app for any of the mainstream GenAIs, and you’ll be faced with some variation of a black page with a box for entering white text into. You can turn the mic on, upload a file or image, but those are ultimately context-driven sideshows. The text box is the start-point for almost all GenAI w

On Side 1 of Television’s 1977 LP ‘Marquee Moon’, you’ll hear Tom Verlaine sneer: “How does a snake get out its skin? Here's a depiction…” The answer is of course ‘Friction’, as the song title has already given away. Use that F word in a tech environment though and people recoil in horror. There are very few concepts more repulsive to a UX designer or Product manager than that of friction. Metrics are dedicated to the elimination of friction in all its unseemly forms.

There's a particular kind of strategic paralysis that sets in when someone from the board - or a consultant, or a competitor's press release - tells you that digital transformation is coming for your category. You need to create a Luxury Digital strategy. The room gets serious. Roadmaps get built. Budget conversations start. And at some point, probably within eighteen months, you're affixing a fitness tracker to the Milanese-mesh bracelet of a 6-grand watch and calling it inn

Non-terrestrial networks are a recurring subject I've been asked about over the last year or two. Interest amongst Automotive and IoT teams has been piqued by Starlink, and high-return space stocks like RKLB and ASTS have pulled NTNs into the public consciousness. So to answer these questions I'll skip the full telco perspective here and focus on practical deployment.

Engineering, at its best, is repeatable, testable, transferable between people because it's written down as a rule. That's exactly what the razor unit's makers had. What they didn't have was design judgement - the thing rooted in observation rather than specification, that knows when the rule has stopped serving the purpose it was built for. They applied technical rationality to a problem that needed reflection instead, and the result was an object with exact tolerances and n